Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
How long will it take for my order to be handcrafted?
As each piece is individually handmade in our workshop, production typically takes 4 to 6 weeks. If you need a piece for a specific date, please contact us and we will do our best to accommodate your deadline.
Do you offer international shipping?
Yes, we ship our jewelry worldwide using secure, insured courier services. Delivery times and costs vary by location and will be calculated at checkout.
Can I have my ring resized if it doesn't fit?
We offer one complimentary resizing for most of our ring designs within 30 days of receipt. Please note that some textured or wood-inlay rings may have limitations on how much they can be adjusted.
What materials do you use in your jewelry?
We specialize in using recycled precious metals, including gold, silver, and platinum, often combined with ethically sourced gemstones and salvaged woods to create unique, sustainable pieces.
What is your return policy for bespoke items?
Because bespoke and customized items are made to your specific requirements, they are non-refundable. However, we are committed to your satisfaction and will work with you to ensure your piece is exactly as envisioned.
How should I care for my Justin Duance jewelry?
To maintain the beauty of your piece, avoid contact with harsh chemicals or abrasive surfaces. For wood-inlay items, we recommend removing them before swimming or bathing to preserve the natural finish.